Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Jefferson City, TN

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers compassionate, patient-centered customer service and maintains a welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, particularly during periods of high patient volume. The position may also support back-office duties within scope of practice and assist with clinic cleanliness, patient exercise activities, onboarding, and training. Fast Pace Health describes opportunities for mentoring and career growth, competitive compensation, benefits, and participation in community events and outreach programs.

Requirements

High school diploma or equivalent.
Level 1: Current CPR license and at least 1 year of customer experience; urgent care experience is preferred.
Level 2 and Level 3: Current CPR license, 3 years of billing and coding experience, and intermediate computer skills, including typing 70–100 words per minute and Microsoft Office knowledge, including Word and Excel; intermediate Excel skills, including basic formulas and VLOOKUP.
High school diploma or equivalent and 1 year of medical office experience with basic medical terminology and insurance knowledge are preferred.
1 year of experience using a PC, including a mouse and standard software such as Microsoft Office, including Outlook and Word.
Ability to provide customer service, communicate effectively, maintain confidentiality, and comply with company standards and procedures.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
Urgent care customer-service experience.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills when required.
Collect and enter patient demographic and financial information accurately at registration.
Verify and update patient insurance information; maintain knowledge of insurance plans, including co-pays, deductibles, and coverage limits, and stay current on plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, respectful relationships and effective communication with clients, employees, co-workers, and managers, while protecting confidentiality.
Perform the position’s specified physical, sensory, cognitive, and environmental functions.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, provide clinic tours and process overviews, and support their learning through job shadowing, demonstrations, coaching, and required training.
Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain office and reception-area cleanliness and organization, including taking out garbage and helping maintain patient, desk, and office spaces.
Perform other duties assigned by management; administrative duties may include scheduling, ordering, and training.
Receive and active within 7 days of hire.