Patient Care Specialist (Medical Receptionist)

Fast Pace Health • Columbus, MS

6d

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, especially during periods of high patient volume.

The position may also involve cross-training and assisting with back-office duties within scope of practice, supporting new employee orientation and training, and helping maintain a clean, organized, professional clinic environment. Fast Pace Health describes opportunities for mentoring, development of clinical competencies, and career growth, as well as participation in community events and outreach programs.

Requirements

• High school diploma or equivalent.
• Current CPR license for the listed Level 1, Level 2, and Level 3 requirements.
• At least 1 year of customer experience for Level 1; urgent care experience is preferred.
• For Level 2 and Level 3: 3 years of billing and coding experience; intermediate computer skills; typing speed of 70–100 words per minute; Microsoft Office knowledge, including Word and Excel; and intermediate Excel skills including basic formulas and VLOOKUP.
• Experience requirements and preferences section lists 1 year of medical office experience, with basic medical terminology and insurance knowledge preferred.
• Experience requirements and preferences section lists 1 year of experience using a PC, including a mouse and standard software such as Microsoft Office, including Outlook and Word.
• Ability to provide customer-focused service, communicate effectively, maintain confidentiality, and work collaboratively.
• Ability to perform the physical, sensory, cognitive, and environmental functions of the position.

Nice To Haves

• Urgent care customer-service experience.
• Medical office experience with basic medical terminology and insurance knowledge.
• Basic PC experience using a mouse and Microsoft Office, including Outlook and Word.

Responsibilities

• Greet, register, and discharge patients while providing a high level of customer service.
• Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills when required.
• Accurately collect and enter patient demographic and financial information during registration.
• Verify and update patient insurance information at registration; maintain knowledge of insurance plans, including co-pays, deductibles, and coverage limits, and stay current on government and commercial plan changes.
• Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
• Answer phone calls politely and in a patient-centered manner.
• Facilitate patient flow by notifying providers when patients arrive, monitoring delays, and communicating appropriately with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
• Complete mandatory compliance training and follow processes and procedures to maintain compliance.
• Maintain positive, respectful working relationships with patients, clients, employees, and managers, while protecting confidential information.
• Perform position-related physical, sensory, cognitive, and environmental functions as specified in the physical demands requirements.
• Fold towels, clean tables, and help patients with exercise equipment.
• Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
• Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
• Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Use basic PC skills, including typing, mouse use, and software such as Microsoft Outlook and Word.
• Help maintain overall office cleanliness and organization, including reception, desks, patient and office spaces, and garbage removal as needed.
• Perform other duties assigned by management.
• Depending on level, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.
• Receive and be active within seven days of hire.

Benefits

• Holiday pay
• Paid time off (PTO)
• Medical benefits
• Dental insurance
• Vision insurance
• Work-life balance
• Mentoring and opportunities to develop clinical competencies and pursue a career path
• Opportunity to participate in community events and outreach programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED