Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Ashland City, TN

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It uses knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a high level of customer focus, particularly during periods of high patient volume. The position may include cross-training and assisting with back-office duties within scope of practice, as well as administrative responsibilities such as scheduling, ordering, and training. The specialist also supports a clean, organized clinic environment and helps onboard and train new employees. Fast Pace Health describes a supportive workplace with mentoring, opportunities to develop clinical competencies, community outreach activities, and competitive compensation and benefits.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the listed Level 1, Level 2, and Level 3 requirements.
At least 1 year of customer experience for Level 1; urgent care experience is preferred for that level.
At least 1 year of medical office experience, basic medical terminology, and insurance knowledge are preferred.
At least 1 year of experience using a PC, including a mouse and standard software such as MS Office, Outlook, and Word.
For Level 2 and Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and Microsoft Office knowledge, including Word and Excel; intermediate Excel skills include basic formulas and VLOOKUP.
Ability to comply with company operating standards and follow compliance processes and procedures.
Ability to maintain patient, employee, and business confidentiality.
Ability to perform the physical, sensory, cognitive, and environmental functions of the position.

Nice To Haves

Urgent care customer-service experience.
One year of medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills when needed.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information during registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer the phone politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain friendly, cordial, and professional relationships with clients and employees, supporting a positive work atmosphere and respectful culture while protecting confidentiality.
Perform physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training; provide job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Use basic PC skills, including typing, mouse operation, and software such as MS Outlook and Word.
Maintain overall office cleanliness and organization, including reception, desk, patient, and office areas; take out garbage and assist the team in maintaining a professional clinic environment.
Perform other duties assigned by management.
Perform administrative duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.