Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Hickory, NC

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It uses knowledge of front-office processes, including patient registration and insurance practices, and communicates effectively with patients and clinic employees while maintaining customer focus during high patient volume. The position may cross-train and assist with back-office duties within the scope of practice. It also supports patient flow, medical-record continuity, clinic cleanliness, and onboarding and training activities for new employees. The role is expected to follow company operating standards, compliance processes, and core values. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies, and a potential career path. The company also describes community events and outreach as part of its workplace culture.

Requirements

High school diploma or equivalent.
Current CPR license is specified for Levels 1, 2, and 3.
At least 1 year of customer experience for Level 1; urgent-care experience is preferred.
Levels 2 and 3 require 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, basic Excel formulas, and VLOOKUP.
The Experience Requirements and Preferences section lists 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The Experience Requirements and Preferences section lists 1 year of experience using a PC, including a mouse and standard software such as Microsoft Office Outlook and Word.
Ability to perform the position's physical, sensory, cognitive, and environmental functions.
Ability to comply with company operating standards and adhere to company core values.

Nice To Haves

Urgent-care customer experience.
One year of medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within the scope of practice, including clinical skills in a cross-functional role when needed.
Collect and enter accurate patient demographic and financial information at registration.
Verify and update patient insurance information at registration; maintain knowledge of medical insurance plans, government and commercial plan changes, and the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or Self-Pay amounts at registration.
Answer phone calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive and respectful working relationships with clients, employees, managers, and patients, while protecting confidentiality.
Perform physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, provide clinic tours and process overviews, and support their learning through training, job shadowing, demonstrations, and coaching.
Use basic PC skills and software such as Microsoft Outlook and Word; higher levels may require typing and intermediate Microsoft Office and Excel skills.
Maintain office and reception-area cleanliness and organization, including garbage removal and upkeep of patient, office, and desk spaces.
Perform other duties assigned by management; administration duties may include scheduling, ordering, and training.