Patient Care Specialist (Medical Receptionist)

Fast Pace Health • Hartford City, IN

2d

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, as well as clear communication with patients and clinic employees. The specialist maintains strong customer focus, including during periods of high patient volume.

The position may include cross-training and assistance with back-office duties within the scope of practice, patient-flow coordination, medical-records support, basic new-employee orientation and training, and upkeep of the reception and clinic environment. The role also supports scheduling, ordering, and other administrative duties as assigned, and must follow company procedures, compliance standards, and core values.

Requirements

• High school diploma or its equivalent.
• At least 1 year of customer experience for Level 1; urgent-care experience is preferred.
• A current CPR license is stated as a requirement for Level 1, Level 2, and Level 3.
• For Level 2 and Level 3: 3 years of billing and coding experience.
• For Level 2 and Level 3: intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office, including Word and Excel.
• For Level 2 and Level 3: intermediate Excel skills, including basic formulas and VLOOKUP.
• One year of medical office experience with basic medical terminology and insurance knowledge is preferred.
• One year of experience using a PC, mouse, and standard software such as MS Office, including Outlook and Word.
• Ability to comply with company operating standards and procedures and maintain confidentiality.
• Ability to provide customer service and communicate effectively with patients, clinical staff, and coworkers.

Nice To Haves

• Urgent-care customer-service experience.
• One year of medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

• Greet, register, and discharge patients while providing a high level of customer service.
• Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills when required.
• Accurately collect and enter patient demographic and financial information during registration.
• Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and changes to government and commercial plans.
• Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance amounts, co-pays, deductibles, or self-pay amounts at registration.
• Answer phone calls politely and in a patient-centered manner.
• Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
• Complete mandatory compliance training and follow processes and procedures to maintain compliance standards.
• Maintain positive, professional relationships and a positive work atmosphere with clients, employees, customers, co-workers, and managers.
• Perform the physical, sensory, cognitive, and environmental functions specified for the position.
• Fold towels, clean tables, and help patients with exercise equipment.
• Welcome new employees on their first day, make introductions, provide clinic tours, and explain clinic processes.
• Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
• Comply with company operating standards and uphold its core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain confidentiality and a respectful culture for employees, employers, patients, and the business.
• Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
• Maintain clinic cleanliness and professional appearance, including the reception area, desks, patient and office spaces, garbage, and other areas as needed.
• Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.
• Perform other duties assigned by management.

Benefits

• Competitive compensation.
• Holiday pay.
• Paid time off (PTO).
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Work-life balance.
• Opportunity to participate in community events and outreach programs.
• Support and mentoring, clinical competency development, and a rewarding career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED