Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Columbia, TN

13h

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role provides outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, especially during periods of high patient volume. The position supports patient registration, insurance verification and payments, patient flow, medical-record requests, reception-area upkeep, and clinic cleanliness. The specialist may cross-train and assist with back-office duties within scope of practice. The role also supports new employee onboarding and training, and may perform administrative duties such as scheduling and ordering. Fast Pace Health describes opportunities for mentoring, developing clinical competencies, career growth, and participation in community events and outreach programs.

Requirements

High school diploma or its equivalent.
Current CPR license for the listed Level 1, Level 2, and Level 3 requirements.
Basic PC skills, including typing, mouse use, and standard software such as Microsoft Outlook and Word.
The experience preferences section specifies one year of experience using a PC and standard software such as Microsoft Office, including Outlook and Word.

Nice To Haves

One year of medical office experience, basic medical terminology, and insurance knowledge preferred.
One year of customer experience, preferably in urgent care, for the listed Level 1 requirements.
For the listed Level 2 and Level 3 requirements: three years of billing and coding experience; intermediate computer skills; typing 70–100 words per minute; Microsoft Office knowledge, including Word and Excel; and intermediate Excel skills, including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties and clinical skills as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, including co-pays, deductibles, and coverage limits, and stay current on government and commercial plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain cordial, positive working relationships with clients, employees, coworkers, and managers, and protect confidential information.
Perform physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Follow company operating standards and core values of teamwork, communication, empowerment, quality of care, and friendliness.
Use basic PC skills, including typing, a mouse, and basic software such as Microsoft Outlook and Word.
Maintain office and reception-area cleanliness and organization, including desk, patient, and office spaces; take out garbage and assist team members with maintaining a professional appearance.
Perform administrative duties such as scheduling and ordering, and other duties assigned by the Clinic or Regional Director.
Perform other duties as assigned by management.