Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Carthage, MS

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume. The role may include cross-training and assisting with back-office duties within scope of practice, supporting new employee orientation and training, and performing clinic administration duties such as scheduling and ordering. The specialist also helps keep the reception area and clinic clean and organized. Fast Pace Health describes itself as a growing company offering mentoring, development of clinical competencies, and a potential career path. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Current CPR license is listed for the Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience, preferably in urgent care.
Level 2 and Level 3: 3 years of billing and coding experience.
Level 2 and Level 3: Intermediate computer skills, including typing 70–100 words per minute and Microsoft Office knowledge, including Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
Experience requirements section: 1 year of medical office experience with basic medical terminology and insurance knowledge is preferred.
Experience requirements section: 1 year of experience with basic PC use, including a mouse and standard software such as MS Office Outlook and Word.
Ability to comply with company operating standards and maintain confidentiality.

Nice To Haves

Medical office experience with basic medical terminology and insurance knowledge.
Customer experience in urgent care.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills for a cross-functional role.
Collect and enter accurate patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, coverage, co-pays, deductibles, government and commercial plan changes, and the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or Self-Pay amounts at registration.
Answer calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, cordial relationships with clients and employees and contribute to a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, provide clinic tours and explain clinic processes, and assist with learning and required training through shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain respectful handling of employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and basic software such as MS Outlook and Word.
Maintain office cleanliness and organization, including reception, desk, patient, and office spaces; take out garbage and assist team members in maintaining a professional appearance.
Perform administration duties as assigned, including scheduling, ordering, and training duties assigned by the Clinic or Regional Director.
Perform other duties assigned by management.