Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Spindale, NC

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires in-depth knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume. The role may cross-train and assist with back-office duties within the scope of practice, support patient flow and continuation of care, and help onboard and train new employees. It also contributes to the cleanliness and organization of the reception area and clinic. The posting describes three qualification levels, with Level 1 requiring customer experience and Levels 2 and 3 requiring billing and coding experience and more advanced computer skills.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the Level 1, Level 2, and Level 3 qualifications.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and Excel formulas and VLOOKUP.
Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and Excel formulas and VLOOKUP.
Experience with basic PC use, including a mouse and standard software such as MS Office, Outlook, and Word.
Ability to comply with company operating standards and maintain confidentiality.
For Mississippi applicants, pre-employment drug and alcohol testing is a condition of employment.
Applicants must be from eligible states; California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia are excluded.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge is preferred.
Urgent care customer experience is preferred for Level 1.

Responsibilities

Greet, register, and discharge patients while demonstrating a high level of customer service.
Cross-train and assist with back-office duties within scope of practice as needed, including clinical skills in a cross-functional role.
Collect and enter patient demographic and financial information accurately during registration.
Verify and update patient insurance information during registration.
Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits, and stay current with changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or Self-Pay amounts at patient registration.
Answer the phone politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, tracking delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and consistently follow processes and procedures.
Maintain friendly and cordial relations with clients and employees and contribute to a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training; provide job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values.
Promote and maintain respectful handling of employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and appearance, including taking out garbage and organizing and cleaning desk, patient, and office spaces.
Keep the reception area clean and organized.
Perform other duties assigned by management.
For applicable administrative duties, assist with scheduling, ordering, training, and other duties assigned by the Clinic and/or Regional Director.