Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Corbin, KY

14h

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role provides compassionate, welcoming customer service and uses knowledge of front-office processes, patient registration, insurance practices, and communication with patients and clinic employees. The specialist maintains a strong customer focus, including during periods of high patient volume. The position supports clinic operations by greeting, registering, and discharging patients; maintaining patient and insurance information; collecting payments; supporting patient flow; and coordinating medical records for continuity of care. The specialist may cross-train and assist with back-office duties within scope of practice, help orient and train new employees, and maintain a clean, organized reception area and clinic environment. Additional administration duties may include scheduling, ordering, and training. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and a career path, and opportunities to participate in community events and outreach. The company states that it offers competitive compensation and benefits including holiday pay, PTO, medical, dental, vision, and work-life balance.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the Level 1, Level 2, and Level 3 requirements.
For Level 1: at least 1 year of customer experience; urgent-care experience is preferred.
For Level 2: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute; Microsoft Office knowledge including Word and Excel; and intermediate Excel skills including basic formulas and VLOOKUP.
For Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute; Microsoft Office knowledge including Word and Excel; and intermediate Excel skills including basic formulas and VLOOKUP.
The experience section lists 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section lists 1 year of experience using a PC, including a mouse and standard software such as Microsoft Office, Outlook, and Word.
Ability to provide customer service and communicate effectively with patients and clinic employees.
Ability to cross-train and assist with back-office clinical skills as needed.
Basic PC proficiency, including typing, mouse use, and basic software use.
Ability to comply with company operating standards, maintain confidentiality, and support a respectful, positive work culture.

Nice To Haves

Urgent-care customer service experience.
One year of medical office experience with basic medical terminology and insurance knowledge.
One year of experience using a PC and standard software such as Microsoft Office, Outlook, and Word.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information during registration.
Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits, and stay current on changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or self-pay amounts during patient registration.
Answer phone calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive and cordial relationships with clients and employees, supporting a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
Follow company operating standards and adhere to company core values.
Promote and maintain confidentiality regarding employees, employers, patients, and business information.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain overall office cleanliness and organization, including garbage removal and upkeep of desks, patient areas, and office spaces.
Keep the reception area clean and organized.
Perform other duties assigned by management.
Perform administration duties as assigned, including scheduling, ordering, and training.