Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Prattville, AL

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, as well as effective communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume. The role may also involve cross-training and assisting with back-office duties within scope of practice, supporting patient flow, coordinating medical records for continuity of care, helping with new employee orientation and training, and maintaining a clean, organized clinic environment. The position may include administration duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director. Fast Pace Health describes itself as a growing company that offers support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits including holiday pay, PTO, medical, dental, and vision coverage. Employees may also participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the listed Level 1, Level 2, and Level 3 requirements.
At least 1 year of customer experience for Level 1; urgent-care experience is preferred.
For Level 2 and Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
The experience section lists 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section lists 1 year of experience using a PC, mouse, and standard software such as MS Office, including Outlook and Word.
Ability to provide customer service and communicate effectively with patients and clinic employees.
Ability to cross-train and assist with back-office clinical skills as needed.
Ability to comply with company operating standards, procedures, and confidentiality expectations.

Nice To Haves

Urgent-care customer experience.
One year of medical office experience, including basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance standards.
Maintain positive, cordial relationships with clients and employees and contribute to a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training; provide job shadowing, demonstrations, and coaching.
Follow company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain confidentiality and a respectful culture among employees, employers, patients, and the business.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and organization, including the reception area, desk, patient areas, and office spaces; take out garbage and assist teammates as needed.
Perform other duties assigned by management.
Perform administration duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.
Receive and activate within 7 days of hire.