Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Dyersburg, TN

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It uses knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume. The role may also support back-office duties within scope of practice and cross-train for clinical skills as needed. Depending on level, responsibilities may include administration such as scheduling, ordering, and training. The position supports a positive, respectful clinic environment and helps maintain the cleanliness and organization of the office and reception area.

Requirements

High school diploma or equivalent.
Current CPR license for the listed Level 1, Level 2, and Level 3 requirements.
Basic PC skills, including typing, use of a mouse, and standard software such as MS Outlook and Word.
Ability to maintain confidentiality and comply with company operating standards and procedures.
Ability to cross-train and assist with back-office duties as needed and within scope of practice.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
One year of experience using a PC and standard software such as MS Office, including Outlook and Word.
For Level 1: at least one year of customer experience, preferably in urgent care.
For Levels 2 and 3: three years of billing and coding experience; intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Collect and enter patient demographic and financial information accurately at registration.
Verify and update patient insurance information and maintain knowledge of insurance plans, including co-pays, deductibles, and coverage limits.
Stay current on changes to government and commercial insurance plans and understand the Fast Pace Self-Pay program.
Collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phones politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Cross-train and assist with back-office duties and clinical skills as needed and within scope of practice.
Complete mandatory compliance training and follow processes and procedures to maintain compliance standards.
Maintain positive, cordial, and professional relationships with clients, employees, co-workers, and managers.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, give clinic tours, and review clinic processes.
Support new employee training through job shadowing, demonstrations, coaching, and learning activities.
Follow company operating standards and Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
Protect employee, employer, patient, and business confidentiality and promote a respectful culture.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and appearance, including the desk, patient and office spaces, reception area, and taking out garbage as needed.
Perform other duties assigned by management.
For Levels 2 and 3, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic and/or Regional Director.