Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Alabaster, AL

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role provides outstanding customer service and maintains a compassionate, welcoming atmosphere. It requires in-depth knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a high level of customer focus, particularly during periods of high patient volume. The role may involve cross-training and assisting with back-office duties within the scope of practice. Depending on level, administrative duties may also include scheduling, ordering, training, and other duties assigned by the Clinic or Regional Director. Fast Pace Health describes the position as part of a dynamic team and offers support and mentoring, opportunities to develop clinical competencies, a potential career path, and participation in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least 1 year of customer experience for Level 1; urgent-care experience is preferred.
For Level 2 and Level 3, 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and Microsoft Office knowledge (including Word and Excel); intermediate Excel skills with basic formulas and VLOOKUP.
A current CPR license for Level 1, Level 2, and Level 3.
Basic PC use, including a mouse and standard software such as MS Office, Outlook, and Word.
Ability to comply with company operating standards and adhere to the company’s Core Values.
Ability to maintain confidentiality and communicate effectively with patients, clinic employees, and management.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
Urgent-care customer service experience.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties, including clinical skills within the scope of practice, as needed.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information during registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, plan changes, and the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or Self-Pay amounts during registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, cordial working relationships with clients, employees, patients, coworkers, and managers.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Support new employee learning through training activities, job shadowing, demonstrations, and coaching.
Follow company operating standards and Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Protect confidential information and help maintain a respectful culture among employees, employers, patients, and the business.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and organization, including the reception area, desk, patient and office spaces; assist with related tasks such as taking out garbage.
Perform other duties as assigned by management.
For Level 2 or Level 3, perform administrative duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.
Receive and be active within 7 days of hire.