Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Greenbrier, AR

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, with continued customer focus during periods of high patient volume. The position supports patient registration, insurance verification and payment collection, phone inquiries, patient flow, and medical-record coordination. The specialist may cross-train and assist with back-office clinical duties within scope of practice, help maintain a clean and organized clinic, and support onboarding and training for new employees. The role also requires compliance with company procedures, confidentiality standards, and Fast Pace Health’s values of teamwork, communication, empowerment, quality of care, and friendliness.

Requirements

High school diploma or equivalent.
Current CPR license for the listed Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience; urgent-care experience is preferred.
Level 2 and Level 3: 3 years of billing and coding experience.
Level 2 and Level 3: Intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office, including Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
Preferred: 1 year of medical office experience with basic medical terminology and insurance knowledge.
1 year of experience with basic PC use, including a mouse and standard software such as Microsoft Office Outlook and Word.
Ability to perform basic computer tasks and communicate effectively with patients, clinic employees, and providers.
Ability to comply with company standards of operations and confidentiality requirements.

Nice To Haves

Urgent-care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, coverage, copays, deductibles, and plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect insurance payments, copays, deductibles, or self-pay amounts at registration.
Answer the phone politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and follow processes and procedures that maintain compliance standards.
Maintain positive, cordial working relationships and communicate in ways that support a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Support new employee learning and training through job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values.
Promote and maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain office cleanliness and appearance, including taking out garbage and keeping desks, patient areas, and office spaces organized.
Keep the reception area clean and organized.
Perform other duties assigned by management.
Carry out administrative duties as assigned by the Clinic and/or Regional Director, including scheduling, ordering, and training.
Receive and be active within 7 days of hire.