Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Spanish Fort, AL

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration, insurance practices, and communication with patients and clinic employees, while maintaining customer focus during periods of high patient volume. The position may also support back-office duties within scope of practice and cross-train on clinical skills as needed. The specialist contributes to patient flow, records coordination, clinic cleanliness, and onboarding and training support for new employees. Fast Pace Health describes opportunities for mentoring, competency development, career growth, community involvement, and participation in a team-oriented work environment.

Requirements

High school diploma or equivalent.
Current CPR license for the listed Level 1, Level 2, and Level 3 requirements.
At least 1 year of customer experience for Level 1.
For Levels 2 and 3, 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office Word and Excel; intermediate Excel skills include basic formulas and VLOOKUP.
Basic PC skills, including typing, mouse use, and use of standard software such as MS Outlook and Word.
Ability to follow company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Ability to maintain confidentiality and respectful relationships with employees, patients, and the business.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
One year of experience using a PC and standard software such as MS Office, including Outlook and Word.
Customer experience in urgent care is preferred.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties within scope of practice as needed.
Collect and enter patient demographic and financial information accurately during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance amounts, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow applicable processes, procedures, and company operating standards.
Maintain positive working relationships and a respectful, confidential workplace culture.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
Use basic PC skills and software such as MS Outlook and Word.
Maintain the cleanliness and professional appearance of the office and reception area, including organizing spaces, taking out garbage, and assisting team members as needed.
Perform other duties assigned by management.
For applicable levels, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.