Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Dayton, TN

10d

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere through knowledge of front-office processes, patient registration, insurance practices, and communication with patients and clinic employees. The specialist maintains a strong customer focus, including during periods of high patient volume. The position supports patient flow and registration, handles patient insurance and payment information, communicates with patients and clinical staff, and helps coordinate medical records. It may also involve cross-training and assisting with back-office duties within scope of practice, keeping the office and reception area clean and organized, and supporting onboarding and training for new employees. Fast Pace Health describes opportunities for mentoring and growth in clinical competencies, competitive compensation and benefits, and participation in community events and outreach programs.

Requirements

High school diploma or equivalent.
One year of medical office experience, basic medical terminology, and insurance knowledge are preferred.
One year of experience using a PC, including a mouse and standard software such as MS Office, Outlook, and Word.
Level 1: Current CPR license and at least 1 year of customer experience; urgent care experience is preferred.
Level 2: Current CPR license, 3 years of billing and coding experience, intermediate computer skills, typing speed of 70–100 words per minute, knowledge of Microsoft Office including Word and Excel, and intermediate Excel skills including basic formulas and VLOOKUP.
Level 3: Current CPR license, 3 years of billing and coding experience, intermediate computer skills, typing speed of 70–100 words per minute, knowledge of Microsoft Office including Word and Excel, and intermediate Excel skills including basic formulas and VLOOKUP.
Ability to comply with company operating standards and adhere to company values of teamwork, communication, empowerment, quality of care, and friendliness.
Ability to maintain confidentiality and communicate in ways that support positive work relationships.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills when required.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, copays, deductibles, coverage limits, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, copays, deductibles, or self-pay amounts at registration.
Answer the phone politely and in a patient-centered manner.
Support patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow required processes, procedures, and company operating standards.
Maintain positive, cordial relationships with clients, patients, coworkers, and managers, and support a respectful and confidential culture.
Perform duties such as folding towels, cleaning tables, and helping patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, explain clinic processes, and support their learning through training, job shadowing, demonstrations, and coaching.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain the cleanliness and professional appearance of the office and reception area, including organizing spaces and taking out garbage as needed.
Perform other duties as assigned by management.
As applicable, perform administrative duties such as scheduling, ordering, and training, along with other duties assigned by the Clinic or Regional Director.
Receive and be active within 7 days of hire.