Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Woodbury, TN

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers compassionate, patient-centered customer service and maintains a welcoming atmosphere, using knowledge of front-office processes, patient registration, insurance practices, and communication procedures. The position requires maintaining a strong customer focus, including during periods of high patient volume. The Patient Care Specialist may cross-train and assist with back-office duties within scope of practice. The role also supports clinic cleanliness and patient flow, helps onboard and train new employees, and performs administrative duties as assigned. Fast Pace Health describes the role as part of a dynamic team and offers support and mentoring, opportunities to develop clinical competencies, and a potential career path.

Requirements

High school diploma or equivalent.
Current CPR license is listed for Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and basic Excel formulas and VLOOKUP.
Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and basic Excel formulas and VLOOKUP.
The experience section specifies 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section specifies 1 year of experience using a PC, mouse, and standard software such as Microsoft Office, Outlook, and Word.
Ability to communicate and maintain positive working relationships with patients, coworkers, and managers.
Ability to maintain confidentiality and follow company standards and procedures.

Nice To Haves

Urgent care customer-service experience.
One year of medical office experience with basic medical terminology and insurance knowledge.
Intermediate Excel skills, including basic formulas and VLOOKUP, for Level 2 and Level 3 roles.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Collect and enter patient demographic and financial information accurately during registration.
Verify and update patient insurance information and maintain knowledge of insurance plans, including copays, deductibles, and coverage limits, as well as changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect insurance payments, copays, deductibles, or self-pay amounts at registration.
Answer phones politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain friendly and cordial relations with clients and employees and support a positive work atmosphere.
Perform the position's physical, sensory, cognitive, and environmental functions as specified in the physical demands information.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain confidentiality and a respectful culture among employees, employers, patients, and the business.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain overall office cleanliness and organization, including reception, desk, patient, and office spaces; take out garbage and assist team members as needed.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.
Perform other duties as assigned by management.