Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Wilson, NC

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role provides outstanding customer service and maintains a compassionate, welcoming atmosphere. It requires in-depth knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong focus on customer service, particularly during periods of high patient volume. The position may include cross-training and assisting with back-office duties within scope of practice, supporting new employee orientation and training, and carrying out clinic administration duties such as scheduling and ordering. The specialist also helps maintain a clean, organized, professional clinic environment and supports patient flow and continuity of care. Fast Pace Health describes itself as a growing company that offers support and mentoring, opportunities to build clinical competencies, and a career path. The company also describes community events and outreach activities as part of its workplace culture.

Requirements

High school diploma or its equivalent.
Current CPR license is specified for the Level 1, Level 2, and Level 3 additional requirements.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and intermediate Excel skills such as basic formulas and VLOOKUP.
Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and intermediate Excel skills such as basic formulas and VLOOKUP.
Experience with basic PC use, including a mouse and standard software such as Microsoft Office, Outlook, and Word.
Ability to perform the physical, sensory, cognitive, and environmental functions of the position.
Ability to cross-train and assist with back-office duties within scope of practice.
Ability to comply with company standards of operations and adhere to company core values.
Ability to maintain confidentiality and communicate respectfully with patients, employees, and business contacts.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
Urgent care customer-service experience.
Current CPR license, as specified for the listed role levels.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including back-office clinical skills when working in a cross-functional role.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer the phone politely and in a patient-centered manner.
Support patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures that maintain compliance standards.
Maintain cordial relationships and a positive work atmosphere with clients, employees, co-workers, and managers.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Comply with company operating standards and uphold its core values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain a respectful culture that protects employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and basic software such as Microsoft Outlook and Word.
Maintain the overall cleanliness and professional appearance of the office, including the reception area, desks, patient and office spaces, and other areas as needed; assist with tasks such as taking out garbage and organizing spaces.
Perform administration duties such as scheduling, ordering, and training, as assigned by the clinic or Regional Director.
Perform other duties assigned by management.