Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Jonesboro, AR

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers compassionate, patient-centered customer service and helps maintain a welcoming clinic atmosphere. It requires knowledge of front-office processes, including patient registration, insurance practices, and communication with patients and clinic employees, while maintaining a high level of customer focus during periods of high patient volume. The position may cross-train and assist with back-office duties within scope of practice, support patient flow, coordinate medical records, help maintain clinic cleanliness, and assist with onboarding and training new employees. Depending on level, the role may also include administrative duties such as scheduling, ordering, and training. The position requires compliance with company standards, procedures, and confidentiality expectations.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the listed role levels.
Basic PC skills, including typing, mouse use, and use of standard software such as Microsoft Outlook and Word.
Ability to comply with company standards of operations and adhere to the company's core values.
Ability to maintain confidentiality and a respectful workplace culture.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2 and Level 3: 3 years of billing and coding experience; intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.
Experience section: 1 year of medical office experience with basic medical terminology and insurance knowledge is preferred.
Experience section: 1 year of experience with basic PC use and standard software such as Microsoft Office, including Outlook and Word.

Nice To Haves

Medical office experience with basic medical terminology and insurance knowledge.
Urgent care customer-service experience.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information, and maintain knowledge of insurance plans, coverage, co-pays, deductibles, and the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Cross-train and assist with back-office duties and clinical skills within scope of practice as needed.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, respectful relationships with patients, clients, employees, and managers, including protecting confidentiality.
Use basic PC skills and software such as Microsoft Outlook and Word.
Maintain the cleanliness and organization of the reception area, office, patient spaces, and tables; perform related tasks such as folding towels and taking out garbage.
Assist patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, explain clinic processes, and support training through job shadowing, demonstrations, coaching, and learning activities.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.
Perform other duties as assigned by management.