Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Creedmoor, TX

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, including during periods of high patient volume. The role may include cross-training and assistance with back-office duties within scope of practice, supporting patient flow, coordinating medical records for continuity of care, and assisting with new employee onboarding and training. The specialist also helps maintain a clean, organized, professional clinic environment and follows company procedures, compliance standards, and core values. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits including holiday pay, PTO, medical, dental, and vision coverage. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the Level 1, Level 2, and Level 3 requirements.
At least 1 year of customer experience for Level 1; urgent-care experience is preferred for this level.
For Level 2 and Level 3, 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute, Microsoft Word and Excel, and intermediate Excel skills such as basic formulas and VLOOKUP.
One year of experience using a PC, including a mouse and standard software such as Microsoft Office, Outlook, and Word.
Ability to use basic PC skills, including typing and a mouse.
Ability to comply with company operating standards, procedures, and compliance requirements.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.
Mississippi applicants are subject to pre-employment drug and alcohol testing as a condition of employment.
Applicants are limited to individuals from states other than California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Nice To Haves

One year of medical office experience with basic medical terminology and insurance knowledge.
Urgent-care customer-service experience.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and relevant government and commercial plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance amounts, co-pays, deductibles, or self-pay amounts at registration.
Answer the phone politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, cordial, and respectful working relationships with clients, employees, and managers, and protect employee, employer, patient, and business confidentiality.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Support new employee learning and required training through job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain office cleanliness and organization, including the reception area, desk, patient and office spaces; take out garbage and help maintain a professional clinic appearance.
Perform other duties assigned by management.
For applicable levels, perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.