Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Baton Rouge, LA

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, as well as clear communication with patients and clinic employees. The Patient Care Specialist maintains a strong customer focus, including during periods of high patient volume. The position may include cross-training and assistance with back-office duties within scope of practice, supporting new employee onboarding and training, and keeping the reception area and clinic clean and organized. Fast Pace Health describes opportunities for mentoring, developing clinical competencies, and pursuing a career path, and notes that employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
A current CPR license is specified for the listed Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2 and Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute; knowledge of Microsoft Word and Excel; and intermediate Excel skills, including basic formulas and VLOOKUP.
The experience section states 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section states 1 year of experience using a PC, mouse, and standard software such as Microsoft Office, including Outlook and Word.
Ability to communicate effectively and provide patient-centered customer service.
Ability to comply with company operating standards, confidentiality expectations, and compliance procedures.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.
Ability to cross-train and work in a cross-functional role.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties within scope of practice as needed, including clinical skills for a cross-functional role.
Collect and enter patient demographic and financial information accurately during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phones politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain cordial relations and a positive work atmosphere through respectful communication with patients, co-workers, and managers.
Perform specified physical, sensory, cognitive, and environmental functions of the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values, including teamwork, communication, empowerment, quality of care, and friendliness.
Protect employee, employer, patient, and business confidentiality and promote a respectful culture.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain overall office cleanliness and organization, including taking out garbage and keeping desk, patient, office, and reception areas clean and professional.
Perform other duties assigned by management.
At Level 2 or Level 3, perform administrative duties that may include scheduling, ordering, and training, as assigned by the Clinic and/or Regional Director.
Receive and be active within 7 days of hire.