Medical Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Minimum of 1 year of experience in a medical office or front desk/reception setting, preferably in a family practice or primary care environment.
• Proficiency in electronic medical records (Athena experience a plus).
• Outstanding verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to multitask in a fast-paced, team-oriented setting.
• Working knowledge of health insurance plans, co-pay collections, and HIPAA standards.

Nice To Haves

• associate degree or medical office certification preferred

Responsibilities

• Greet all patients, families, and visitors in a warm, courteous, and professional manner upon arrival or contact via phone.
• Serve as a liaison between patients, clinical staff, and providers to ensure clear communication and outstanding service.
• Maintain a clean, organized, and welcoming reception area throughout the day.
• Provide patients with information regarding practice policies, procedures, and wait times.
• Demonstrate sensitivity and empathy when responding to patient inquiries or concerns.
• Schedule new and follow-up appointments accurately and in alignment with provider availability and scheduling protocols.
• Monitor appointment status and notify appropriate clinical staff of patient arrival or schedule changes.
• Proactively manage same-day openings, cancellations, and waitlists to optimize appointment access.
• Clearly communicate visit expectations and any pre-visit requirements to patients (e.g., fasting, forms, lab orders).
• Perform accurate patient check-in, including verification of identity, demographic details, and insurance coverage.
• Scan and upload current insurance cards and photo identification into the electronic medical record (EMR).
• Validate insurance eligibility in real time and alert clinical or billing teams of discrepancies as needed.
• Collect co-pays and any outstanding balances at time of service; provide receipts and update payment records.
• Answer phones promptly and route calls to the appropriate team member or department.
• Monitor office email and MS Teams and ensure timely response to messages.
• Obtain prior authorizations or pre-certifications as required for procedures, imaging, or medications.
• Ensure timely and accurate documentation in the EMR, maintaining compliance with privacy and HIPAA regulations.
• Assist with filing, faxing, scanning, mailing, and other front office duties as needed.
• Log off and secure workstations when unattended to protect patient information.
• Monitor office supplies and proactively restock materials to ensure smooth daily operations.
• Report maintenance or safety issues promptly to the Practice Supervisor.

Benefits

• paid time off
• comprehensive health benefits
• access to retirement benefits
• 401(k) retirement savings plan with company match
• Comprehensive health insurance (medical, prescription drug, dental, and vision)
• Paid time off, including vacation/personal days, holidays, and sick time
• Opportunities for ongoing training, certification, and professional development