Medical Receptionist - Orthopedic Physician Practice

Huntsville Memorial Hospital•Huntsville, TX

About The Position

Under general supervision of the Supervisor, the Medical Receptionist supports providers and clinicians by managing patient scheduling, telephone calls, registration, insurance verification, referrals and authorizations, and point-of-service collections. The role provides courteous service to patients and visitors, protects the integrity of clinical records, supports patient safety, and contributes to a positive clinic experience and successful revenue cycle. The Medical Receptionist schedules and updates appointments, manages cancellations and additions according to established parameters, and ensures pre-visit activities are completed or scheduled. The position greets patients and visitors, obtains identification and insurance information, completes registration, and ensures required forms are signed. It assembles, files, and maintains confidential patient and financial records; prepares daily schedules and charts; and enters required billing information into the registration system. The role verifies insurance eligibility and documentation, completes prior authorization and referral-related processes, flags accounts requiring attention, and communicates changes in patient or insurance information to the appropriate internal parties and patient record. It calculates patient costs and collects applicable payments according to policy, maintains the cash drawer, and participates in cash reconciliation and deposits as assigned. Additional duties include maintaining a clean workspace and waiting area, performing assigned opening and closing tasks, promptly answering and routing telephone calls, and following HIPAA requirements for protecting patient information.

Requirements

High school diploma or GED.
Excellent computer skills.
Strong oral and written communication skills.
Strong customer service skills.
Critical-thinking ability to facilitate interactions with physicians, healthcare team members, payers, patients, and families.
Ability to prioritize work in a fast-paced environment with minimal supervision.

Nice To Haves

Three years of prior hospital or physician office experience preferred.

Responsibilities

Schedule and enter appointments, manage cancellations and additions, and arrange or complete pre-visit activities.
Greet patients and visitors, obtain identification and insurance information, complete registration, and ensure required signatures are obtained.
Assemble, file, and securely maintain confidential patient medical and financial records; print daily schedules and pull patient charts.
Complete the front-end billing process by entering information into the computer registration module and flagging accounts for past-due balances, incorrect demographics, or other critical notifications.
Verify insurance eligibility and documentation, and complete required prior authorization, referral, or other payer processes.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate changes in patient information or insurance to appropriate internal parties and update the patient record immediately.
Calculate patient costs and collect self-pay portions, co-payments, and past-due patient portions at check-in; collect other amounts at discharge according to policy.
Maintain the cash drawer and participate in daily reconciliation of cash collected and deposits as assigned.
Maintain a clean and orderly waiting area and workspace, and perform assigned office opening and closing tasks.
Greet patients promptly, answer telephone calls by the third ring, and deliver accurate messages in a timely manner.
Follow HIPAA guidelines to prevent or detect unauthorized disclosure of protected health information.