Medical Receptionist - Orthopedic Physician Practice

Huntsville Memorial Hospital•Huntsville, TX

About The Position

Under general supervision of the Supervisor, the Medical Receptionist supports an orthopedic physician practice by providing timely and accurate appointment scheduling, insurance eligibility and verification, referrals and authorizations, and point-of-service collections. The role handles incoming clinic telephone calls and assists providers and clinicians while delivering excellent service to patients and visitors. Duties follow established policies and procedures to support patient safety, a positive clinic experience, and the revenue cycle. The Medical Receptionist registers patients, maintains confidential patient and financial records, completes front-end billing processes, verifies insurance and authorization requirements, collects patient payments, and supports daily clinic operations. The position requires accurate, timely documentation and communication with patients and internal parties.

Requirements

High school diploma or GED.
Excellent computer skills.
Oral and written communication skills.
Customer service skills.
Critical-thinking ability to facilitate interactions with physicians, healthcare team members, payers, patients, and families.
Ability to prioritize work in a fast-paced environment with minimal supervision.

Nice To Haves

Three years of prior hospital or physician office experience.

Responsibilities

Schedule and enter appointments in the scheduling module, and manage cancellations and additions according to established parameters.
Ensure pre-visit activities are scheduled or completed.
Greet patients and visitors, obtain identification and insurance information, complete patient registration, and ensure required forms are signed.
Assemble, file, and maintain confidential patient medical and financial records; print daily patient schedules and pull charts.
Complete front-end billing procedures by entering information in the computer registration module and flagging accounts for past-due balances, incorrect demographics, or other critical notifications.
Verify insurance and complete prior authorizations or other payer-required actions; confirm insurance documentation, eligibility, verification, referral, and authorization requirements.
Scan and file documents accurately within 24 hours of the completed visit, including physician reports to referral sources.
Communicate changes in patient information or insurance to appropriate internal parties and update the patient record immediately.
Calculate patient costs and collect self-pay amounts, copayments, and past-due patient portions at check-in; collect other payments at discharge.
Maintain the cash drawer and participate in daily reconciliation of collections and deposits as assigned.
Maintain a clean, orderly waiting area and workspace, and perform assigned office opening and closing tasks.
Greet arriving patients promptly, answer telephone calls by the third ring, and deliver accurate messages in a timely manner.
Follow HIPAA guidelines to prevent or detect unauthorized disclosure of protected health information.