Medical Receptionist

Sanitas•Tampa, FL

9d•Onsite

About The Position

The Medical Receptionist, described in the job summary as a Patient Service Specialist, supports clinic operations and the patient experience in a fast-paced medical office. The role is based on site at the Hillsborough GEMD University Area in Tampa, Florida, and may require travel to other clinic locations across the market. GEMD provides non-hospital-based emergency care and outpatient services. The position handles patient registration and administrative workflows, including insurance verification and authorizations, chart preparation and review, appointment scheduling, copay and contracted-rate collection, and admission coordination. The role also follows information-security policies and reports on their effectiveness. The employee must be able to work actively in a busy office environment and meet the physical demands described in the posting.

Requirements

High school diploma or equivalent.
Successfully pass a Level 2 background screen and drug test.
Able to perform duties in an active, busy office environment, including standing, walking, teaching, public speaking, pulling, pushing, and lifting.
Ability to use necessary office equipment, including fax machines, copiers, computers, and telephones.
Able to stand and work for up to 12 hours in a day.
Legibly write, clearly speak, and proficiently read English.
Meet the physical demands described, including regularly exerting up to 10 pounds of force, frequently exerting 30 pounds, and occasionally exerting 50 pounds; frequent reaching, bending, balancing, kneeling, crouching, crawling, pushing, and pulling.
Able to travel to multiple work locations occasionally.

Nice To Haves

Active BLS certification is strongly preferred.
Previous patient services experience in a medical office setting is preferred.
Bilingual Spanish is preferred.

Responsibilities

Enter new patients into the patient database.
Verify insurance coverage.
Obtain authorization from insurance companies.
Prepare patient charts.
Schedule patient appointments.
Collect copays and contracted rates from patients.
Coordinate admissions.
Audit charts for completeness and obtain missing information from the clinical team.
Follow information security policies and the management system, contribute to their effectiveness, and report on their performance.
Travel to other clinic locations, trainings, meetings, or other operational needs as required, up to 30%.