Medical Receptionist/Phlebotomist

One Medical•Miami, FL

10d•Onsite

About The Position

One Medical’s Medical Receptionist/Phlebotomist, internally known as Lab Services Specialist/Member Support Specialist, provides a positive patient experience at an office through venipuncture and other clinical support services, front-desk responsibilities, and administrative assistance. The role serves as a first point of contact and patient ambassador, helps remove barriers to care, and maintains a welcoming, well-organized office environment. The position works with patients, providers, and teammates, applying strong communication, empathy, and problem-solving skills across both clinical and administrative interactions. The role performs venipuncture and may perform extended-scope services such as specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs. It also supports patient intake and scheduling, insurance and billing-related processes, lab follow-up, provider and virtual-team clerical tasks, and general office operations. This is a full-time, 40-hour-per-week, in-office role in Miami, Florida, with eight-hour shifts generally scheduled between 7 a.m. and 7 p.m. The stated pay range is $19 to $21 per hour; the total compensation package may include benefits.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills in English.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Bilingual applicants are encouraged to apply.
Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience.
Assist with patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.