Medical Receptionist/Phlebotomist

One Medical•Miami, FL

11d•$19 - $21•Onsite

About The Position

One Medical’s Medical Receptionist/Phlebotomist, internally known as Lab Services Specialist/Member Support Specialist, provides an exceptional in-office patient experience through venipuncture and other clinical support services. The role serves as an ambassador and first point of contact for patients, removes barriers to care, and helps maintain the look and feel of the office. It also provides additional support as requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection skills with tactful interpersonal service at the front desk and in the lab. The successful candidate communicates clearly, responds to patient and team needs with empathy and compassion, solves problems, adapts to change, and contributes to a supportive, feedback-oriented team. This is a full-time, 40-hour-per-week, in-office role in Miami, Florida, with eight-hour shifts generally scheduled between 7 a.m. and 7 p.m. The listed pay range is $19–$21 per hour, with total compensation potentially varying based on candidate-specific factors and possibly including benefits.

Requirements

Strong written and verbal communication skills in English.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Bilingual skills; bilingual applicants are encouraged to apply.
Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties as assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Short-term and long-term disability insurance paid by One Medical.
For practicing clinicians: malpractice insurance coverage, an UpToDate subscription, an annual continuing medical education stipend, weekly provider rounds, and a discounted rate for One Medical’s Annual REAL primary care conference.