Lead Medical Receptionist
About The Position
JAMHI Health & Wellness, Inc. is seeking a mission-driven Lead Medical Receptionist to support client access to care and maintain a welcoming, professional, and client-centered environment across JAMHI services. The role coordinates front-desk workflows, trains new hires, and serves as a resource for reception staff. It also supports daily scheduling, intake processes, and client communications, with confidentiality and respect in every interaction. The Lead Medical Receptionist collaborates with staff across multiple service lines to coordinate care, support medication management, and assist with pre-authorizations for services and treatments. The role maintains accurate records, communicates program requirements, identifies workflow improvements, promotes consistent practices, and helps keep clinic operations organized and responsive to client needs. The position requires the ability to move between Salmon Creek and Jordan Creek Clinics.
Requirements
- High school diploma or GED.
- Three years of experience providing a high level of customer service in a data entry, scheduling, or clerical role.
- Ability to move between Salmon Creek and Jordan Creek Clinics.
- Ability to pass a criminal background check in accordance with current state regulation requirements.
- Valid Alaska driver’s license.
- Ability to clear JAMHI’s auto insurance screening through its independent insurance carrier if driving.
Responsibilities
- Coordinate front-desk workflows.
- Train new hires and serve as a resource for reception staff.
- Support daily scheduling, intake processes, and client communications.
- Maintain confidentiality and respect in every interaction.
- Collaborate with staff across multiple service lines to coordinate care.
- Support medication management.
- Assist with pre-authorizations for services and treatments.
- Maintain accurate records and communicate program requirements.
- Identify workflow improvements and promote consistent practices.
- Help keep clinic operations organized and responsive to client needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
