Lead Medical Receptionist

RadNet•Clovis, CA

22h

About The Position

RadNet is seeking a Lead Medical Receptionist to support patient care and front-office operations in a radiology center. The role leads and develops a team while helping coordinate schedules, oversee front-office operations, and support hiring. It also performs patient reception and registration duties, helps patients through the care process, and coordinates with physicians and back-office staff to support timely care. The role contributes to center operations and quality patient care while safeguarding patient information, property, and medications.

Requirements

At least 3 years of experience as a Patient Service Representative within a radiology center.
High school diploma.
Excellent communication, interpersonal, computer, and problem-solving skills.
Ability to build and maintain a strong team environment.
Leadership attributes and knowledge.
Sound judgment, professionalism, and the ability to communicate respectfully and effectively with patients, guests, and colleagues.
Structured work approach and ability to understand complex problems and prioritize in a fast-paced environment.

Responsibilities

Lead, train, inspire, and guide employees to support their development.
With guidance from the center manager, help coordinate work schedules, oversee front-office operations, and assist with interviewing candidates for front-office positions.
Provide vacation and sick-time coverage for staff.
Greet patients and visitors in a friendly, service-oriented manner and serve as a liaison between physicians and patients.
Register patients; obtain insurance and patient information and signatures; and ensure required documentation is accurate and complete.
Verify and update patient, physician, and insurance information; support proper billing; and collect co-pays and fees.
Answer phones and schedule patients.
Guide patients through the care process by explaining steps and responding to questions and concerns.
Notify appropriate team members when patients arrive and coordinate with back-office staff to support timely care.
Participate in meetings.
Help implement and administer procedures and best practices to streamline center operations.
Participate in and/or lead projects that support center operations and quality patient care.
Safeguard patient property and Patient Health Information, and safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
Respect company property, including cash and patient financial information held on site or in patient portals.
Maintain professional behavior toward patients and coworkers; respect patient boundaries and cultural sensitivities; and interact diplomatically and sympathetically with patients, families, and the public.
Establish, nurture, and maintain cooperative working relationships.