Medical Receptionist

TEKsystems • Big Bear Lake, CA

10d • $23 - $23 • Onsite

About The Position

TEKsystems is seeking a temporary Medical Receptionist for a two-month contract in Big Bear Lake, California, starting as soon as possible. This is a fully onsite, intermediate-level role supporting clinic front-office operations and patient services.

The receptionist schedules and confirms appointments, welcomes and checks in patients, verifies and updates demographic, insurance, and health-plan information, and processes referrals. The role also supports patient inquiries, communicates concerns to clinic staff, records communications in the electronic health record and other systems, and collects and reconciles co-payments. The receptionist maintains an orderly workstation and lobby, participates in meetings and huddles, and may assist with training new staff.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office experience.
• Ability to manage time effectively and meet established deadlines.
• Ability to communicate effectively with people at all organizational levels, including patients, providers, and vendors.
• Basic to intermediate proficiency with computers, software applications, and Microsoft Office applications such as Word, Outlook, and PowerPoint.
• Customer support, healthcare industry, and front-office administrative or medical experience and skills.

Nice To Haves

• Bilingual ability.
• Experience using electronic medical records (EMR).

Responsibilities

• Schedule patient appointments in accordance with departmental policies and procedures.
• Greet and check in patients when they arrive for scheduled appointments.
• Obtain or confirm patient demographic and health insurance information and keep it current in applicable systems.
• Verify patient health-plan eligibility, document the verification, and confirm that HVVMG is the assigned medical group.
• Confirm patient appointments for the next business day.
• Assist patients with general inquiries and direct them to appropriate staff members.
• Escalate patient concerns to department leadership as needed.
• Process referrals and ensure appointments are scheduled in accordance with departmental policies and procedures.
• Communicate patient concerns and questions to clinic staff for follow-up during appointments.
• Keep the workstation and clinic lobby clean and orderly.
• Participate in department meetings and huddles.
• Accurately and promptly document patient communications in the EHR and other applicable systems or spreadsheets according to departmental policies, procedures, and workflows.
• Collect co-payments, open and close batches, reconcile payments, and submit payments and documentation to appropriate staff daily.
• Assist with training new staff and provide applicable resources.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED