Medical Receptionist (70827)

Guidewell Emergency Doctors • Tampa, FL

9d • Onsite

About The Position

The Medical Receptionist, referred to in the job description as a Patient Service Specialist, plays a key role in the facility’s operations and patients’ overall experience. The role follows organizational protocols and values and works in a fast-paced, highly visible environment. GEMD provides non-hospital-based emergency care and outpatient services.

The position supports patient intake and administrative workflows, including maintaining patient records, verifying insurance, scheduling appointments, collecting payments, coordinating admissions, and ensuring charts are complete. It also includes following information security policies and reporting on their effectiveness.

The role is based on site at the Hillsborough - GEMD - University Area location in Tampa, Florida. Travel is listed as negligible in the job details, while the travel section states that travel may be up to 30% to support clinic operations across the market, including coverage at other locations, trainings, meetings, and other operational needs.

Requirements

• High school diploma or equivalent.
• Successfully pass a Level 2 background screen and drug test.
• Ability to perform duties in a busy office environment, including standing, walking, teaching, public speaking, pulling, pushing, and lifting.
• Ability to use necessary office equipment, including fax machines, copiers, computers, and telephones.
• Ability to stand and work for up to 12 hours in a day.
• Legibly write, clearly speak, and proficiently read English.
• Ability to meet the role’s physical demands, including regularly exerting up to 10 pounds of force, frequently exerting 30 pounds, and occasionally exerting 50 pounds; frequent reaching, bending, balancing, kneeling, crouching, crawling, pushing, and pulling.
• Required education is a high school diploma or equivalent; no prior experience or licenses/certifications are required.

Nice To Haves

• Active BLS certification.
• Previous patient services experience in a medical office setting.
• Bilingual Spanish.

Responsibilities

• Enter new patients into the patient database.
• Verify insurance and obtain authorization from insurance companies.
• Assemble patient charts.
• Schedule patient appointments.
• Collect copays and contracted rates from patients.
• Coordinate admissions.
• Audit charts for completeness and obtain missing information from the clinical team.
• Follow information security policies and the management system, contribute to their effectiveness, and report on their performance.
• Travel to other clinic locations, trainings, meetings, or as needed to support market operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED