Medical Receptionist - 40 hours - Chicopee - Adult Medicine

Baystate Health•Chicopee, MA

About The Position

In collaboration with the multidisciplinary care team, the Medical Receptionist performs administrative tasks that support exceptional, patient-centered care, including reception, registration, demographic and insurance verification, answering and directing telephone calls, and providing strong customer service to patients and the care team. At Level II, the role works independently under the supervision of the Practice Supervisor or Manager. The position may involve specialized duties in larger practices or additional duties in smaller practices, and may require floating to or cross-training in other practices or departments based on organizational and patient needs.

Requirements

Experience or education equivalent to that generally received through high school graduation.
Knowledge of medical terminology, keyboarding, Microsoft Office products, scheduling systems, electronic and paper medical records, billing, basic math, language, reading and writing, and customer service.
If applicable, validate interpretation and translation skills and attend required interpreter in-service meetings.

Nice To Haves

18 months of preferred work experience.

Responsibilities

Greet patients warmly, verify the reason for visits confidentially, gather or confirm demographic information, check referrals or pre-authorizations, provide updates about provider delays, and help maintain a welcoming waiting area.
Verify insurance coverage, request proof of insurance, initiate contact for financial counseling, and assist patients with medical release forms.
Request, accept, document, and reconcile co-payments and account payments; secure the cash drawer; prepare deposits and deposit slips; and provide receipts.
Maintain working relationships with coworkers, providers, agencies, and ancillary services; exchange information in compliance with policies and regulations; communicate cheerfully and appropriately across cultural differences; and manage difficult conversations.
Complete patient checkout by reviewing information, scheduling follow-up visits, providing referrals and visit summaries, and recording the patient’s departure in the appropriate systems.
Answer telephone calls promptly and courteously, route calls or create messages, and process administrative messages.
Schedule new, follow-up, and walk-in appointments according to practice guidelines; prevent duplicate medical records; make reminder calls; and manage cancellations, wait lists, and no-shows.
Open, sort, and distribute incoming mail and faxes daily according to practice guidelines.
Print orders, letters, and limited medical records; obtain required releases or approvals; direct requests for larger records to Health Information Management; and prepare documents for scanning.
Manage physician schedules and coordinate with physicians and practice management or supervisors to schedule or reschedule appointments according to patient and practice needs.
Follow office procedures and policies and recommend changes to improve quality, efficiency, or the patient experience.
When approved, provide interpretation and translation services for clinical and social services staff and patients, including interpreting medical information, explaining cultural differences, translating brief instructions, spot-translating documents, and completing an annual evaluation translation.
Perform practice-specific duties, which may include preparing rosters or scheduling surgery, and float to or cross-train in other practices or departments as needed.