Medical Receptionist-Camillus Office

Trinity Health

8d•$19 - $27

About The Position

The Medical Receptionist supports office operations and works independently and interdependently with other office staff to provide efficient, cost-effective, quality patient care. The role supports a streamlined patient experience through appointment scheduling, patient registration and check-in/check-out, phone support, documentation handling, and related office operations. The receptionist maintains patient, family, and employee confidentiality; provides courteous, professional customer service; and works collaboratively with staff and management.

Requirements

High school graduation or equivalent.
Good oral and written communication and interpersonal skills.
Customer-service orientation.
Knowledge of multi-line telephones, PCs, appropriate software, and office equipment and supplies.
A solid understanding of service-related terminology.
Demonstrated competency with job-related equipment and skills.

Nice To Haves

Business school or formal secretarial training.
One to two years of experience preferred.

Responsibilities

Promote a healthy work environment.
Schedule appointments on provider schedules.
Review schedules based on provider preference lists and update them appropriately.
Collaborate and communicate regularly with management regarding goals, needs, and concerns.
Complete patient pre-registration.
Review revenue reports to ensure charges are billed appropriately.
Collect patient copayments and balances due.
Check patients in and out for appointments.
Handle incoming and outgoing phone calls.
Scan and fax documentation.
Make confirmation phone calls.
Perform job functions that support a streamlined and efficient patient experience, with attention to schedule accuracy and office standards.
Meet performance measures and complete job functions by established review dates.
Maintain confidentiality regarding patients, families, employees, and service-area information.
Greet visitors and ensure they wait comfortably with clear expectations about when and how they will be served.
Answer and route telephone calls; record and deliver messages when personnel are unavailable.
Use appropriate diction and grammar in conversations.
Provide professional, tactful, courteous customer service and obtain necessary information while handling interruptions calmly.
Receive and distribute messages, packages, and supplies to the appropriate person or place.
Implement day-to-day operations of the specific service or environment.
Maintain a safe and secure environment.
Participate in orientation and continuing education and maintain knowledge and skills related to areas of expertise.