Office Supervisor-Camillus Office

Trinity Health•Camillus, NY

8d•$22 - $31

About The Position

The Office Supervisor oversees front desk staff and reports to the Practice Manager. The role manages staff schedules, coordinates front-office operations, supports patient workflows and provider collaboration, and provides reporting and data support for departmental initiatives. The supervisor oversees charge capture champions and daily revenue review during TogetherCare implementation, manages scheduling and PTO requests in Kronos, and leads front-office orientation and training. The supervisor is trained in all front-desk functions and may cover those duties during staff absences. The role monitors front-desk work to ensure referrals, testing scheduling, prior authorizations, and surgery scheduling are completed accurately and efficiently to support patient care. It also contributes to operational planning, budget monitoring and reporting, staff recruitment and development, performance improvement, and communication across departments. The position maintains patient confidentiality, follows HIPAA and other applicable regulatory requirements, participates in required training and meetings, and performs other duties as assigned.

Requirements

Associate degree or higher preferred.
At least 2 years of experience in a medical setting and/or relevant experience preferred.
Effective written and verbal communication skills.
Strong written and oral communication skills.
Strong interpersonal, motivational, and conflict-resolution skills.
Strong participatory management, team-building, and administrative skills.
Attention to detail, organization, and effective time management.
Ability to work independently with little supervision.
Sound judgment and ability to escalate issues appropriately.
Demonstrated leadership abilities, including developing and articulating a vision, effective resource utilization, mentoring others, and conflict mediation.
Advanced knowledge of Microsoft Office, related computer programs, and general office machines.
Broad-based knowledge of applicable regulatory compliance requirements.
Ability to lift, bend, stoop, push, and pull.

Nice To Haves

Associate degree or higher.
At least 2 years of experience in a medical setting and/or relevant experience.

Responsibilities

Manage staff schedules and handle Kronos responsibilities, including reviewing PTO requests.
Lead and participate in projects that improve patient workflows, support providers, and strengthen collaboration with other departments.
Provide reporting and data support for department initiatives.
Oversee charge capture champions and daily revenue review during TogetherCare implementation.
Orient and train front-office staff.
Participate in huddles and team meetings as needed.
Learn and perform all front-desk functions to provide coverage during staff vacations or illnesses.
Monitor front-desk work to ensure referrals, testing scheduling, prior authorizations, and surgery scheduling are completed accurately, effectively, and efficiently.
Work cooperatively and communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Maintain patient confidentiality and adhere to HIPAA regulations and the hospital confidentiality statement.
Complete mandatory in-service training and maintain a clean and safe work environment.
Support daily service operations, including scheduling, personnel, safety, coordination, communication, workflow, and staff performance.
Participate in short-, mid-, and long-range operational planning and coordinate service operations with other departments.
Provide reports and data on the ongoing status of the assigned service.
Participate in monitoring, controlling, and reporting variances to the assigned service budget; exercise signing authority as assigned by the Director.
Assist with staff recruitment, development, retention, and evaluation, and monitor personnel issues.
Communicate relevant financial, operational, and human resources issues to service management and facilitate communication throughout service levels.
Serve as a resource on the service and the network, and provide consultation to other services or areas as required.
Educate patients and families in the specialty area.
Participate in performance improvement and monitoring, and apply current research or study findings to practice.
Perform other duties as assigned to support effective front-office and non-clinical back-office operations.