Banking Associate - Camillus Office

Solvay Bank•Camillus, NY

6d•Onsite

About The Position

Solvay Bank is hiring a Banking Associate for its Camillus Office as part of its retail banking team. The position provides accurate, high-quality customer service on the teller line and additional services on the platform line. The associate receives and pays out money, maintains records of financial transactions, and helps customers with banking needs, including opening accounts and understanding available products and services. The role also supports retail sales goals through appropriate product recommendations and referrals. The Banking Associate handles deposits, check cashing, payments, transaction processing, cash-drawer balancing, and other teller operations while following bank procedures and regulatory requirements. The associate may assist customers with deposit accounts, debit cards, and account changes; maintain security and proper cash levels; and work at alternative branches as needed. The position reports to an Assistant Branch Manager or Branch Manager.

Requirements

High school graduate or GED.
Customer service experience.
Previous cash-handling experience.
Experience counting currency and coin.
Good math aptitude.
Ability to deal effectively and tactfully with all types of customers.
Ability to meet the physical demands of the role, including using hands to handle objects or controls, reaching, talking, hearing, and frequently standing, walking, sitting, and climbing stairs.
Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide excellent customer service, guidance, and respectful treatment to customers and coworkers in accordance with Solvay Bank Client Service Standards and values.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
Cash checks and pay out money after verifying signatures and customer balances.
Process negotiable instruments in accordance with bank policies and procedures.
Enter customer transactions into computer software and issue computer-generated receipts.
Place account holds in accordance with bank and regulatory policy.
Balance currency, coin, and checks in the cash drawer at the end of the shift and compare totals with computer records.
Develop knowledge of the bank’s deposit and electronic banking products to recognize customer needs and make appropriate recommendations or referrals.
Remove deposits from, count, and balance cash in automated teller machines and night depositories.
Maintain proper cash levels in drawers, keep cash secure, and maintain a high level of bank security.
Accept stop-payment requests and address changes and route them to the appropriate personnel for processing.
Assist with daily scanning to balance the branch.
As needed, educate and assist customers with opening deposit accounts, ordering debit cards, and making changes to existing accounts.
Provide information about products and services that meet customer needs in accordance with bank procedures.
Actively and professionally cross-sell bank products and services.
Adhere to established policies, procedures, federal regulations, and information-security requirements.
Perform other bank-related tasks requested by a supervisor or manager.
Work at alternative branches as needed and requested by management, supporting teamwork across the retail network.