Banking Associate - North Syracuse Office

Solvay Bank•North Syracuse, NY

About The Position

Solvay Bank is seeking a Banking Associate for its retail banking team. The role provides accurate, high-quality customer service on the teller line and additional services on the platform line. Banking Associates handle customer transactions and offer services such as opening accounts, explaining products, gathering account information, and advising customers on financial services. They support retail sales goals and are expected to provide excellent service to customers and coworkers while following bank policies, procedures, and regulatory requirements.

Requirements

High school graduate or GED.
Customer service experience.
Previous cash-handling experience.
Experience counting currency and coin.
Good math aptitude.
Ability to deal effectively and tactfully with all types of customers.

Responsibilities

Provide excellent customer service, guidance, and respect to customers and coworkers in accordance with Solvay Bank Client Service Standards.
Understand and demonstrate Solvay Bank's values through actions and conduct.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
Cash checks and disburse money after verifying signatures and customer balances.
Process negotiable instruments according to bank policies and procedures.
Enter customer transactions into computer software and issue receipts.
Place account holds in accordance with bank and regulatory policy.
Balance currency, coin, and checks in the cash drawer at the end of each shift and compare totals with computer records.
Develop knowledge of deposit and electronic banking products to recognize customer needs and make appropriate recommendations or referrals.
Remove deposits from, count, and balance cash in automated teller machines and night depositories.
Maintain appropriate cash levels in drawers, secure cash, and uphold bank security.
Accept stop-payment requests and address changes and route them to the appropriate personnel.
Assist with daily scanning to balance the branch.
As needed, educate and assist customers with opening deposit accounts, ordering debit cards, and making changes to existing accounts.
Provide information about products and services that meet customers' needs, following bank procedures.
Cross-sell bank products and services professionally.
Follow established policies, procedures, federal regulations, and information-security standards.
Perform other bank-related tasks requested by a supervisor or manager.
Work in alternative branches when requested by management and support teamwork across the retail network.