Banking Associate - North Syracuse Office

Solvay Bank•Village of North Syracuse, NY

7d•$16 - $24•Onsite

About The Position

The Banking Associate provides accurate, high-quality customer service on the teller line and additional services on the platform line. The role involves receiving and paying out money, maintaining records of financial transactions, and helping customers with deposit and electronic banking products. Associates assist with opening accounts, explaining products and services, gathering information, and recommending or referring customers to appropriate services. The position is based at the North Syracuse Office and may require working at alternative branches as requested by management.

Requirements

High school graduate or GED.
Customer service experience.
Previous cash-handling experience.
Experience counting currency and coin.
Good math aptitude.
Ability to deal effectively and tactfully with all types of customers.

Responsibilities

Deliver excellent customer service, guidance, and respect to customers and co-workers in accordance with Solvay Bank Client Service Standards.
Understand and demonstrate Solvay Bank values through actions and words.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
Cash checks and pay out money after verifying signatures and customer balances.
Process negotiable instruments according to policies and procedures.
Enter customer transactions into computer software and issue computer-generated receipts.
Place holds on accounts in accordance with bank and regulatory policy.
Balance currency, coin, and checks in the cash drawer at the end of each shift and compare totals with computer records.
Develop knowledge of the Bank’s deposit and electronic banking products to recognize customer needs and make recommendations or referrals.
Remove deposits from automated teller machines and night depositories and count and balance cash.
Maintain appropriate cash levels in drawers, secure cash, and maintain bank security.
Accept stop-payment requests and address changes and forward them to the appropriate personnel.
Assist with daily scanning to balance the branch.
Educate and assist customers with opening deposit accounts, ordering debit cards, and making changes to existing accounts.
Provide information about products and services that meet customers’ needs in accordance with bank procedures.
Actively and professionally cross-sell bank products and services.
Follow established policies, procedures, federal regulations, and information-security standards.
Perform other bank-related tasks as requested by a supervisor or manager.
Work in alternative branches as needed and requested by management, supporting teamwork across the retail network.