Banking Associate - Camillus Office

Solvay Bank•Town of Camillus, NY

11d•$16 - $24

About The Position

The Banking Associate provides exceptional customer service while handling cash and negotiable instruments in financial transactions. The role includes teller-line duties and additional platform services, such as opening deposit accounts, explaining banking products and services, gathering customer information, and assisting with account changes. Associates advise customers on financial services, make appropriate recommendations or referrals, support retail sales goals, and follow bank procedures and regulatory requirements. The position may require working at alternative branches as requested by management.

Requirements

Experience counting currency and coin.
Good math aptitude.
Ability to deal effectively and tactfully with all types of customers.
High school graduate or GED.
Customer service experience.
Previous cash-handling experience.

Responsibilities

Deliver excellent customer service, guidance, and respect to customers and coworkers in accordance with Solvay Bank Client Service Standards.
Understand and demonstrate Solvay Bank values.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
Cash checks and disburse money after verifying signatures and customer balances.
Process negotiable instruments in accordance with policies and procedures.
Enter customer transactions into computer software and issue computer-generated receipts.
Place account holds in accordance with bank and regulatory policy.
Balance currency, coin, and checks in the cash drawer at the end of a shift and compare totals with computer records.
Develop knowledge of deposit and electronic banking products to recognize customer needs and make recommendations or referrals.
Remove deposits from, count, and balance cash in automated teller machines and night depositories.
Maintain appropriate cash levels in drawers, keep cash secure, and uphold bank security.
Accept stop-payment requests and address changes and route them to the appropriate personnel.
Assist with daily scanning to balance the branch.
Educate and assist customers with opening deposit accounts, ordering debit cards, and making changes to existing accounts.
Provide information about products and services that meet customer needs in accordance with bank procedures.
Cross-sell bank products and services professionally.
Follow established policies, procedures, federal regulations, and information security standards.
Perform other bank-related tasks assigned by a supervisor or manager.
Work in alternative branches as needed and requested by management, fostering teamwork across the retail network.