Member Service Representative- North Syracuse

SECNY Federal Credit Union•North Syracuse, NY

10d•Onsite

About The Position

SECNY Federal Credit Union is hiring full-time Member Service Representatives for its North Syracuse branch. The position serves as a frontline contact for members, handling everyday financial transactions, answering questions, and building member relationships. Branch hours include Saturdays, and employees must be available for a rotating Saturday schedule. Training is provided, and customer service, retail, hospitality, and cash-handling experience are transferable. Qualified employees may be eligible for the Manager Associate Program, which provides a pathway for career advancement. The role includes completing in-house and external training and maintaining the working knowledge of applicable laws, regulations, bylaws, and policies. SECNY is an equal opportunity employer and does not discriminate on the basis of protected characteristics.

Requirements

High school diploma or GED, or one year of related cash-handling or customer-service experience, or an equivalent combination of education and experience.
Availability to work a rotating Saturday schedule.
Friendly, service-oriented approach and interest in helping people.
Ability to complete required training and maintain working knowledge of applicable laws, regulations, bylaws, and policies.

Nice To Haves

Customer service, retail, hospitality, or cash-handling experience is transferable; banking experience is not required.
Qualified employees may be eligible for the Manager Associate Program.

Responsibilities

Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, money order sales, and daily check scanning.
Verify cash and endorsements, issue receipts, and prepare check stop payments for members.
Provide information about credit union services and refer members to relevant products and services.
Answer phones and respond professionally and pleasantly to member requests, concerns, and complaints, directing members to the appropriate person when needed.
Cross-sell credit union products and services when appropriate.
Provide members with factual, up-to-date information about specific accounts, in person or by phone.
Maintain appropriate security and surveillance over the assigned workstation and cash drawer.
Follow security procedures during robberies, forgeries, and other suspicious or dangerous situations.
Assist other Member Service Representatives with related duties as assigned.
Log and process night deposits and mail transactions.
Maintain accurate transaction records, verify starting cash and prior-day balances, balance cash and transactions when relieved during operating hours, and complete end-of-business balancing procedures.
Prepare transaction and balancing records neatly in ink and double-check them for accuracy.
Assist with balancing other Member Service Representatives as needed.
Stay current on credit union services and products and promote them whenever possible.
Maintain a pleasant, professional manner and follow guidelines established by the credit union's Board policy.
Complete training, including in-house training and outside seminars and workshops.
Maintain working knowledge of applicable federal and state laws and regulations, credit union bylaws, and policies to ensure compliance.
Participate in credit union functions such as International Credit Union Day, home shows, open houses, and credit union seminars.