Member Service Representative (Full-Time) - North Tampa
About The Position
Provide members and prospective members with Navy Federal Credit Union’s full range of products and services, including depository accounts, lending products, and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role. This position is eligible for the TalentQuest employee referral program; referred applicants should apply using the system-generated link sent to them. The role is based at 15030 N Dale Mabry Hwy, Tampa, Florida 33618. Based on business needs, the position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday and vary according to business needs.
Requirements
- Experience building effective relationships through rapport, trust, diplomacy, and tact.
- Effective research, analytical, and problem-solving skills.
- Experience working independently and in a team environment.
- Experience maintaining composure in a high-production and changing environment.
- Experience navigating multiple systems efficiently and adapting to evolving technologies.
- Effective skill exercising sound judgment and making informed decisions.
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
- Effective verbal and written communication skills to engage with members and colleagues.
Nice To Haves
- Working knowledge of deposit and loan products, services, and operational procedures.
- Experience in customer service, preferably in banking or a financial institution.
Responsibilities
- Provide basic counseling on available products and services to meet member needs.
- Assist members with opening and maintaining deposit accounts, loans, and other financial products.
- Research and resolve basic account discrepancies and service requests.
- Identify opportunities to cross-service products and enhance member relationships through education.
- Understand and comply with relevant federal and institutional regulations related to financial products and services.
- Support team members by sharing knowledge and best practices as experience grows.
- Ensure cash and other negotiable instruments are handled properly and securely.
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
