Member Service Representative FULL TIME

PFNoCritics • Tucson, AZ

1d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, supports member account needs, responds to questions and concerns, and helps maintain the club’s neatness and cleanliness.

This position is located in Tucson at East Broadway and Kolb and is full time. Employees at a franchise location are employed by the Franchisee, not PFHQ (the Franchisor).

Requirements

• High school diploma or GED equivalent required.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills and the ability to empathize and problem solve.
• Ability to demonstrate diplomacy in all interactions using appropriate behavior and language.
• Continual standing and walking during the shift.
• Continual talking in person or on the phone during the shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter toxic chemicals during the shift.

Nice To Haves

• Customer service background preferred.
• A passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones in a friendly manner and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED