Member Service Representative FULL TIME

Planet Fitness - PFNoCritics • Tucson, AZ

1d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, responds to member needs, and assists with maintaining the club.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers and exceed member expectations.
• Strong listening, empathy, and problem-solving skills.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front-desk activities, including answering phones and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED