Member Services Representative Full Time Tampa

Planet Fitness•Tampa, FL

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes greeting visitors, handling front-desk activities, answering questions, completing member sign-ups and account updates, giving tours, and helping maintain the club’s cleanliness and neatness. The representative responds to member questions and concerns professionally and promptly, escalating issues to an Assistant Manager or Manager when needed.

Requirements

High school diploma or GED equivalent required.
Must be 18 years of age or older.
Basic computer proficiency.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening, empathy, and problem-solving skills.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
Punctuality and reliability are essential.

Nice To Haves

Customer service background preferred.
Passion for fitness and health.
Upbeat and positive attitude.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front-desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to member accounts.
Respond to member questions and concerns in a timely, professional manner, escalating them to an Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.