Member Services Representative Part Time Tampa

Planet Fitness•Tampa, FL

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front desk duties, membership support, responding to questions and concerns, and helping maintain the club’s neatness and cleanliness.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding members’ expectations.
Strong listening skills, empathy, and problem-solving ability.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be 18 years of age or older.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Answer phone calls in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.