Member Services Representative Full Time

Planet Fitness•Cherry Hill, NJ

About The Position

The Member Services Representative creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, supports membership sign-ups and account updates, answers questions, and helps maintain a neat and clean club. Employees at franchise locations are employed by the franchisee, not PFHQ; each franchisee is responsible for compliance with applicable employment laws.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact professionally and positively with members and co-workers while exceeding member expectations.
Strong listening, empathy, and problem-solving skills.
Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
High school diploma or GED equivalent required.
Must be 18 years of age or older.
Must be able to stand and walk continually during the shift and talk continually in person or on the phone during the shift.
Must be able to occasionally lift up to 50 pounds.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Handle front desk activities, including answering phones, checking members into the system, signing up new members, and taking prospective members on tours.
Facilitate needed updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.