Member Service Representative - North Royalton YMCA

YMCA of Greater Cleveland • North Royalton, OH

23h

About The Position

Member Service Representatives conduct interactions to promote member satisfaction, membership sales, and retention. The role includes phone and in-person interactions with members and YMCA staff, administrative activities, member and program enrollment, record keeping, and payment processing. Systems training will be provided.

Requirements

• At least 16 years of age.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership-driven environment.
• Ability to perform multiple tasks successfully in diverse situations.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Responsibilities

• Process payments and maintain a balanced cash drawer and accurate receipting according to procedures.
• Inform the supervisor and co-workers of dilemmas, concerns, and updates.
• Complete accurate data entry and maintain records for new members, renewals, program participants, and guests.
• Maintain member resource information at the front desk.
• Keep the front desk and lobby area neat, clean, and professional.
• Greet members and visitors according to YMCA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed