Member Service Representative - French Creek YMCA

YMCA of Greater Cleveland • Avon, OH

23h

About The Position

Member Service Representatives handle member interactions to promote member satisfaction, membership sales, and retention. The role includes phone and in-person interactions with members and YMCA staff, administrative tasks such as member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability is required. This is a part-time position.

Requirements

• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership-driven environment.
• Ability to perform multiple tasks successfully in diverse situations.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Process payments and maintain a balanced cash drawer and receipts according to procedures.
• Inform supervisors and coworkers of dilemmas, concerns, and updates during working hours.
• Apply working knowledge of the membership system to data entry, maintenance, reporting, and related tasks.
• Accurately enter data and maintain records for new members, renewals, program participants, and guests.
• Maintain member resource information at the front desk.
• Keep the front desk and lobby neat, clean, and professional.
• Greet members and visitors according to YMCA guidelines.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed