Medical Unit Receptionist- ED
About The Position
The Medical Unit Receptionist performs clerical and receptionist duties to support the efficient operation and maintenance of the patient care area. The role works under the supervision of the healthcare team and provides and documents information under the direction and supervision of the Assistant Nurse Manager or Nurse Manager. This is a full-time night position in the Emergency Department. The receptionist greets and assists visitors, answers incoming telephone calls, and provides accurate information. The role communicates with clinic staff and visitors at all levels, attends assigned meetings, and contributes positively as a communication ambassador for the organization. Additional duties may be assigned.
Requirements
- High school diploma or GED.
- Demonstrated proficiency in verbal and written communication.
- Ability to work in a stressful environment and handle stressful situations.
- Ability to work as a team player with medical staff, nursing staff, visitors, patients, and other hospital employees.
- Computer literacy, including spreadsheets, word processing, and packaged systems.
- Knowledge of general office equipment.
- Interpersonal communication skills.
- Attention to detail and ability to remain organized while handling multiple demands or assignments.
- Ability to work independently and set priorities that expedite essential patient care.
- Ability to travel between campus buildings, remote facilities, and out of town as needed.
- Ability to meet the stated physical demands: constant standing, frequent walking, bending or stooping, and lifting, pushing, or pulling up to 100 pounds; safe handling equipment is required for weights over 35 pounds.
- Proficient communicative, auditory, and visual skills, and ability to write legibly.
Nice To Haves
- One year of healthcare experience.
- Prior secretary experience.
- Experience answering multiple phone lines.
- Basic computer skills.
- Excellent customer service behaviors.
Responsibilities
- Perform clerical and receptionist duties to facilitate efficient operation and maintenance of the patient care area.
- Provide and document information under the direction and supervision of the Assistant Nurse Manager or Nurse Manager.
- Greet and assist visitors to the department.
- Answer incoming telephone calls and provide accurate information as needed.
- Communicate effectively with clinic staff and visitors at all levels.
- Attend assigned meetings and contribute positively as a communication ambassador for the organization.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
