ED Unit Secretary

Advocate Health•Park Ridge, IL

1d•$20 - $30

About The Position

The ED Unit Secretary coordinates tests and treatments with and between departments and maintains knowledge of diagnostic and treatment services to facilitate scheduling. The role supports patient care by managing communications through multiple-line telephone systems, paging, and the hospital information system; screening calls; and monitoring and troubleshooting office equipment. The secretary uses the Electronic Medical Record (EMR) and other computer systems to order patient and unit supplies and equipment, process daily patient charges, and complete related procedures. The role prepares chart forms for admissions, transfers, discharges, and expirations; obtains medical record copies for transfers; and verifies that records include complete and accurate demographic, identification, registration, and level-of-care information. The position establishes positive customer relations and supports a harmonious work environment by responding courteously to requests and call lights, using proper phone etiquette, and fostering communication among the health care team. The incumbent must provide age-appropriate support in accordance with departmental policies and procedures, including understanding growth and development across the lifespan and interpreting information relevant to patients’ age-specific needs.

Requirements

High school diploma, GED, or HSED.
No prior experience required.
Basic computer skills.
Excellent oral and written communication skills.
Excellent interpersonal skills and ability to adapt to interruptions and changing priorities or workloads.
High attention to detail.
Ability to sit, stand, walk, lift, squat, bend, reach above the shoulders, and twist frequently throughout the workday.
Ability to lift up to 35 pounds occasionally.
Functional vision, hearing, and speech.
Ability to operate equipment necessary to perform the job.
Wear personal protective equipment as necessary when exposed to mechanical, electrical, chemical, and radiation hazards and blood and body fluids.

Responsibilities

Coordinate tests and treatments with and between departments and facilitate their scheduling.
Facilitate patient-care communications using multiple-line telephone systems, unit/site paging, and the hospital information system; screen incoming calls.
Monitor department office equipment, troubleshoot minor problems, and arrange repairs for major malfunctions.
Use the EMR and other computer systems to order patient and unit supplies and equipment and process daily patient charges and related procedures.
Compile chart forms for admissions, transfers, discharges, and expirations; obtain medical record copies for transfers to other care facilities.
Verify the completeness and accuracy of medical record demographic, identification, registration, and level-of-care information.
Establish positive customer relations and contribute to a harmonious work environment by acknowledging requests, responding to call lights, using proper phone etiquette, and fostering health care team communication.
Demonstrate knowledge and skills to provide care appropriate to the ages of patients served, following departmental policies and procedures.
Maintain annual educational requirements for applicable hospital-based certifications.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Competitive compensation
Premium pay, such as shift and on-call pay, for eligible positions
Incentive pay for select positions
Opportunity for annual performance-based increases
Career development programs