Medical Receptionist Float

HealthPartners•Bloomington, MN

3d•$21 - $32•Onsite

About The Position

Park Nicollet is hiring a Medical Receptionist to support its Primary Care team. The position floats among clinics in Bloomington, Eden Prairie, Chanhassen, Shakopee, Prior Lake, Lakeville, and Burnsville. Schedules may change at short notice, and the employee may need to switch clinic sites during a shift, so reliable transportation is required. The role may provide call-center support, answering and responding to patient and employer-group calls rapidly and accurately while meeting department expectations and following established procedures. It may also provide front-desk support by greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and completing clerical duties. Across both areas, the employee provides timely, courteous service, protects patient confidentiality, completes work professionally, supports process improvement and organizational changes, identifies themselves and the department during phone interactions, takes on related tasks, and maintains an orderly work area. The schedule is Monday through Friday in eight-hour shifts, with start times varying from 10 a.m. to 2 p.m. Occasional weekends are required, approximately every one to two months.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.
Reliable transportation to travel among clinic locations and accommodate schedule changes.

Nice To Haves

Medical background.
Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Knowledge of medical terminology.
Comfort asking patients for co-pays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced, structured environment.
Ability to sit for long periods.

Responsibilities

Rapidly and accurately answer and respond to incoming calls from patients and employer groups, following department guidelines and processes.
Greet patients and provide front-desk support.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide timely and courteous service to patients and employer groups.
Maintain patient confidentiality and protect patient rights.
Complete assigned work in a timely and professional manner.
Support ongoing process improvement and organizational or departmental changes.
Identify themselves and the department during phone interactions.
Accept additional related tasks and maintain a clean, orderly work area.
Float between assigned clinics and travel between sites as schedules require.