Float Medical Receptionist

One Medical•Mesa, AZ

2d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, common illness, and mental health programs. One Medical joined Amazon in February 2023 and continues to grow its team and healthcare services. The Float Medical Receptionist, internally called a Flex Member Support Specialist, serves as an in-office ambassador for patients and helps deliver an exceptional patient experience. The role removes barriers to care, maintains the office lobby’s appearance and brand experience, serves as a first point of contact for patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Flex Member Support Specialists support multiple One Medical locations in a metropolitan statistical area; location and schedule may change. This is a full-time, in-person role based with patients and the team at offices in Mesa, Arizona. The position pays $18.00 per hour based on a full-time schedule. The work is mostly sedentary and may involve sitting most of the time, with brief periods of walking or standing.

Requirements

At least 1 year of experience in high-touch customer-facing or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action on challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE interaction framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
Provide other job-related support as assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.